Centre North Mental Health | Counselling | Therapy

….because your mental health matters

Privacy and Confidentiality Statement

Last updated: June 17, 2025

At Centre North Mental Health (hereafter referred to as “we,” “us,” or “our”), we are dedicated to maintaining the privacy and confidentiality of our clients. This statement outlines how we protect your personal information and the measures we take to ensure your privacy during the counselling process.

1. Commitment to Confidentiality

We recognize the sensitive nature of the information you share with us during counselling and therapy sessions. All information discussed in sessions are treated with the utmost confidentiality. We will not disclose your personal information to any third parties without your explicit consent, except in the following circumstances:

  • If there is a risk of harm to yourself or others.
  • If there is a legal obligation to disclose information (e.g., court order).
  • If you report abuse or neglect involving a minor or vulnerable adult.

2. Information We Collect

During your time with us, we may collect personal information, including but not limited to:

  • Your name and contact information
  • Demographic information (age, gender, marital status etc.)
  • Family and personal medical history, including mental health information
  • Notes and records of your sessions

3. Use of Your Information

The information we collect is used solely for the purpose of providing you with effective mental health services. This includes:

  • Developing and monitoring your treatment plan.
  • Maintaining accurate records of your progress.
  • Communicating with you regarding appointments and services.

4. Data Security

We implement appropriate physical, electronic, and managerial procedures to safeguard your personal information. All client records are stored securely, and access is limited to authorized personnel only. We regularly review our security practices to ensure your information is protected. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

As a client, you have the right to:

  • Access your personal information held by us.
  • Request corrections to your information if it is inaccurate or incomplete.
  • Withdraw your consent for information sharing at any time, subject to legal obligations.

6. Changes to This Statement

We may update this Privacy and Confidentiality Statement periodically to reflect changes in our practices or legal requirements. We encourage you to review this statement regularly to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this statement or our privacy practices, please do not hesitate to contact us at:

By engaging in our services, you acknowledge that you have read and understood this Privacy and Confidentiality Statement and agree to its terms. Thank you for trusting our Centre with your mental health and well-being.